Return Policy
Every item on Kara-Kata is sold by the shop that lists it. This page explains what happens if an order is cancelled, or if something is wrong with an item you received.
All refunds go back to the card or payment method you paid with, in CA$.
If a shop cancels your order
A shop can turn down or cancel its part of your order before it is sent, for example if an item is out of stock. When that happens, you are refunded for that part automatically and we email you to let you know. You don't need to do anything.
Cancelling your order
You can cancel an order yourself from My Orders in your account while the shop hasn't prepared it yet (while it is pending, accepted or being prepared). Choose Cancel order, tell us why, and confirm. You are refunded automatically for every part that is cancelled.
If your order is from several shops and one of them already has its part ready, only the other parts are cancelled. Once a shop has your order ready, or it is on its way, it can no longer be cancelled. If you no longer want it, contact us and we will help.
A problem with an item you received
If an item arrives damaged, faulty or is not what you ordered, pleasecontact usor email [email protected] as soon as you can. Include your order number, what is wrong and, if you can, a photo.
Our team will look into it with the shop and arrange a refund where it is due, and tell you if the item needs to be sent back. Please don't send anything back before talking to us.
When you will see your refund
Refunds are sent to your original payment method as soon as they are made. Your bank or card company usually takes 5 to 10 business days to show the refund on your statement.